1. Refund Eligibility

BITCHAT understands that there may be situations where you may request a refund for certain transactions on our platform. Our refund policy is designed to provide clear guidelines for when and how refunds are issued.

2. Eligible Refund Situations

2.1. Technical Errors: If you experience a technical error that results in unintended purchases or charges, please contact our support team within [X days] to request a refund. We will investigate the issue and, if verified, issue a refund.

2.2. Unauthorized Transactions: If you believe an unauthorized transaction occurred on your account, please notify us as soon as possible. We will investigate the matter and, if proven unauthorized, provide a refund.

3. Non-Refundable Transactions

3.1. User-Generated Content: Transactions involving user-generated content, such as digital items, virtual currency, or in-platform purchases, are typically non-refundable. Please consider your purchases carefully.

3.2. Refund Request Timeframe: Refund requests must be made within [X days] of the transaction. Requests made outside of this timeframe may not be eligible for a refund.

4. How to Request a Refund

To request a refund, please contact our support team at refund@bitchat.com and provide the following information:

• Your account details.
• Transaction details, including date, amount, and description.
• Reason for the refund request.

5. Refund Process

5.1. Once we receive your refund request, our support team will review it and may request additional information.

5.2. We will investigate the situation and determine if a refund is warranted based on the eligibility criteria outlined in this policy.

5.3. If a refund is approved, it will be processed in the original payment method within [X business days].

6. Contact Us

If you have questions or concerns about our Refund Policy, please contact us at contact@bitchat.com.